It is belief that brand knowledge is built in the human mind as a cognitive representation. However, there is no explanation based on empiric evidence on how this known brand is represented, organized and processed in the consumer mind, and what is the influence of these representations on the consumer decision-making during consumer’s buying behavior. We present a theoretical model inspired in the models of triple component of the working memory and long-term memory systems taxonomy. Our model attempts to describe and explain how the brand information is processed, how it fluxes through the memory system, and how it is transformed into a brand conceptual knowledge in the consumer’s mind. We started to test this model through an implicit association test (IAT) and event-related potentials (ERPs) in the semantic dimension assessed with a N400 potential during consumers expose to mobile phone services images.
